Overview
At Merchant Flow, we are committed to delivering high-quality services and ensuring client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
Refund Eligibility
- Before work begins: If you cancel your project before any work has commenced, you are eligible for a full refund of any deposit paid.
- During the project: If you cancel after work has begun, a partial refund may be issued based on the percentage of work completed. The completed portion of work is non-refundable.
- After delivery: Once final deliverables have been approved and delivered, no refunds will be issued.
Revision-Related Issues
If you are dissatisfied with the delivered work, we encourage you to use the revision rounds included in your package. We will work with you to address your concerns and make necessary adjustments. Refund requests will only be considered after all included revision rounds have been exhausted.
Non-Refundable Services
- Third-party costs (domain registration, hosting, stock images, ad spend, etc.)
- Rush or expedited service fees
- Services that have been fully completed and delivered
How to Request a Refund
To request a refund, please contact us in writing with the following details:
- Your name and project details
- Reason for the refund request
- Any supporting documentation
Refund requests will be reviewed within 5–10 business days. Approved refunds will be processed using the original payment method.
Disputes
If a dispute arises regarding a refund, both parties agree to attempt to resolve the matter amicably through direct communication before pursuing any formal legal action.
Contact Us
For refund inquiries, please contact us:
Merchant Flow
1500 N Grant ST R, Denver, CO 80203
Phone: (651) 243-1294
Email: info@merchantflow.tech